Location: Duluth, GA
Category: Professional
Employment Type: Permanent
Date Added: 07/21/2026
Customer Care Representative
Duluth, GA
A customer service-oriented individual will act as a liaison and provide product/services information. Resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. As a member of the customer service team, you will be building relationships, while supporting the growth of our team and our client’s business. As their one-stop connection to our team our clients get fast, friendly “Industry Best” service for inquires, issues and orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Complete ownership of order processing and administrative support for customers in Canada and United States
- All order entry functions for customer accounts, to include order pricing and terms verification, order entry, order confirmations, new customer establishment, quotation management, etc.
- Communication with customers via phone and email regarding pricing, terms, availability of product, order status, shipping information, lead times, etc.
- Collaboration with other departments such as Accounting, Sales, Technical Support, etc. to ensure a positive customer experience
- Coordination and communication with US-based shipping team, supply department and purchasing
- Administration and follow up on customer repair and credit return requests
- Participation in individual and team projects as needed
- Perform all other duties as assigned by business operations manager to meet the organization needs
- Other projects as assigned by the manager
Additional duties
- Respond promptly and professionally to customer inquiries and create “Tickets” for Product Specialists and Application Support as required
- Supports marketing activities
- Record details of customer interactions within our internal CRM System (A9)
- Maintains customer records by updating account information within A9
- Assembles paperwork (sales orders and credit card billing) for accounting to process
- Other office support as identified by management
COMPETENCIES:
- Proven dedication to outstanding Customer Service
- Attention to detail, thoroughness, and pride in your work
- Computer proficiency and comfort with learning new software programs; prior experience with business management systems preferred (SAP)
- Proven ability to learn quickly and retain information
- Adaptability and desire to work in a fast-paced, change environment; desire to help identify and execute improvements
- Excellent communication skills, both written and verbal
- Great organizational skills and ability to successfully multi-task and prioritize
- High energy and positive attitude
- Ability to work both collaboratively and independently; enjoys both team tasks and individual projects
- Intuitive, empathetic, and able to ‘think outside the box’ for creative solutions to customer issues
- Proficient in Microsoft Office including Word, Excel, and PowerPoint
EXPERIENCE/EDUCATION
- 2 – 4 years of Customer Service experience required, Associates or bachelor’s degree preferred or equivalent work experience