Location: Bentonville, AR
Category: Warehouse / Light Industrial
Employment Type: Contract to Perm
Date Added: 10/26/2026
Account Representative
Location: Bentonville, AR 72712 (On-site)
Pay Rate: $24.00 per hour
Schedule: Monday-Friday, 8:30am – 5:00pm
Job Type: Temp-to-Hire
Application Period: This position will remain open until filled.
Position Summary:
The Account Representative serves as the primary point of contact for a key customer account, managing orders from initial entry through shipment, delivery, and final closeout. This role coordinates load building, transportation scheduling, shipping documentation, and customer communication to ensure accurate, timely order fulfillment and excellent customer service.
Location: Bentonville, AR 72712 (On-site)
Pay Rate: $24.00 per hour
Schedule: Monday-Friday, 8:30am – 5:00pm
Job Type: Temp-to-Hire
Application Period: This position will remain open until filled.
Position Summary:
The Account Representative serves as the primary point of contact for a key customer account, managing orders from initial entry through shipment, delivery, and final closeout. This role coordinates load building, transportation scheduling, shipping documentation, and customer communication to ensure accurate, timely order fulfillment and excellent customer service.
Responsibilities:
- Enter, track, and manage customer orders through delivery and final closeout.
- Build and optimize loads based on trailer capacity, weight limits, and delivery requirements.
- Schedule pickups, deliveries, and appointments with carriers, warehouses, and receiving facilities.
- Verify bills of lading (BOLs), shipping documents, and proof of delivery (POD) for accuracy.
- Serve as the primary customer contact, providing updates and resolving issues promptly.
- Participate in customer and internal operations meetings and follow through action items.
- Maintain accurate records in transportation management (TMS), ERP, and order management systems.
- Prepare account reports and collaborate with operations, transportation, warehouse, and billing teams to improve service and efficiency.
Qualifications:
- Required:
- High school diploma or equivalent.
- At least two years of experience in logistics, transportation, customer service, or account coordination.
- Consistent work history demonstrating reliability and dependability.
- Familiarity with bills of lading, shipping documentation, and order fulfillment.
- Experience with order management, TMS, or ERP systems.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Excellent attention to detail and data accuracy.
- Strong organizational and time-management skills.
- Professional customer service and communication skills.
- Problem-solving ability and adaptability in a fast-paced environment.
- Ability to manage multiple priorities and take ownership of orders from start to finish.
- Preferred:
- Degree in logistics, supply chain, business, or related field.
- Experience managing customer accounts and building or optimizing freight loads.
- Familiarity with carrier scheduling, delivery of appointment portals, and freight terminology.
Benefits:
- Medical, Dental, and Vision Insurance
- 401(k), Retirement Plan
- Paid Holidays
- Bereavement Leave
- Personal Advancement
Employer Information
This position is being recruited by NCW on behalf of a client company. All hiring decisions will be made by the employer. NCW partners with organizations nationwide to connect top talent with opportunities across construction, manufacturing, warehousing & distribution, and engineering industries.
This position is being recruited by NCW on behalf of a client company. All hiring decisions will be made by the employer. NCW partners with organizations nationwide to connect top talent with opportunities across construction, manufacturing, warehousing & distribution, and engineering industries.
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration without regard to protected status in accordance with applicable laws.
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration without regard to protected status in accordance with applicable laws.