Lou Townsend

Field Support Representative

At NCW since 2024

Areas of Expertise

  • Support on job sites
  • Building rapport with field employees

Experience

I have 35+ years in the construction industry.

Personal Brand

Life is too short to be unhappy.

Success Story

A young lady at a job site in Pennsylvania wound up having a grandma seizure. Nobody in the trailer knew what to do. I’ve had first aid and CPR training, so I knew what to do and I kept her from hurting herself. I did what I had to until the paramedics arrived. Once they arrived, I followed her to the hospital, and made sure all her tests were okay because she had nobody there. I contacted her mother to let her know she was okay. She was mostly worried about getting back to her car, so I gave her some money in my pocket so she could get situated. That was my greatest accomplishment. 

“You’re only given a little spark of madness. You mustn’t lose it.”

Manhattan, New York

I brew my own beer, love to cook, and I love to rescue animals.

Deep Rooted Relationships – My goal is the same as the clients, which in the nutshell is to make sure that nobody gets hurt on the site, everybody’s taken care of, and if there is any issues that need to be resolved. I want to know what happens, and not after the fact, and I build rapport with our clients that accomplishes exactly that. When you’re working in core beliefs, I’m a firm believer in relationships. 

I am a people person, I can have a conversation with everybody.