Location: Schaumburg, IL
Category: Sales Professionals
Employment Type: Permanent
Date Added: 01/16/2026
Technical Inside Sales Specialist
Schaumburg, IL
Essential Functions & Responsibilities:
- Provide customer service expertise.
- Sell, recommend products on a technical level.
- Able to meet with customers, and others internally to sell flow control and heat tracing products.
- Use sales tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment.
- Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast-paced multi-tasking environment.
- Maintains responsibility of orders from quotation to collection:
- Select and specify a variety of products utilizing a variety of internal and vendor supplied tools/software.
- Responds to customer inquiries.
- Processes customers’ orders and send order acknowledgements. Review of customer purchase orders for special conditions/documentation
- Checks availability and verify ship dates.
- Increase order size by suggesting related items, explaining features, and checking customer’s buying history.
- Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
- Promotes and maintains effective working relationships with suppliers and customers
- Negotiate pricing and delivery with vendors when necessary.
- Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
- Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing workload when possible, picking incoming phone calls, etc.)
- Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem-solving skills, attention to detail, and developing a friendly but professional relationship with customers.
- Maximizes gross margin by providing superior service, problem solving, and technical expertise.
- Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
- Other duties as assigned by Management
Preferred Education/Experience:
- Bachelor’s Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
- 5+ years’ experience in a Customer Service/Application Engineer role with an Industrial Distributor preferred.
- Previous experience with Process Flow Control equipment required; Valves (Control, Ball, Butterfly, Gate, etc.), Instrumentation, Actuators, and Hoses strongly desired.
- Proficiency in AutoCAD (2D/3D) with the ability to produce accurate technical drawings.
- Experience in drafting construction, architectural, mechanical, or electrical plans.
- Ability to interpret blueprints, schematics, and engineering specifications.
- Strong attention to detail and commitment to drawing accuracy and revision control.
- Familiarity with industry standards, drafting conventions, and relevant codes.
- Ability to collaborate with engineers, designers, and project managers to refine designs.
- Strong organizational skills and ability to manage multiple drawing tasks and deadlines
Work Environment:
- Modern, multi-function office environment.
- Normal working hours are 7:30am to 4:30pm, Monday through Friday; Additional hours as needed.