Location: Columbus, OH
Category: Sales Professionals
Employment Type: Permanent
Date Added: 10/26/2026
Inside Sales – Columbus, OH 43219
Our client is a leading process flow control company. As an Inbound-Inside Sales Representative, you will establish and expand relationships with current customers and our outside sales team. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!
Essential Functions & Responsibilities:
- Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast-paced multi-tasking environment.
- Maintains responsibility of orders from quotation to collection.
- Select and specify a variety of products utilizing a variety of internal and vendor supplied tools/software.
- Responds to customer inquiries.
- Processes customers’ orders and send order acknowledgements.
- Review of customer purchase orders for special conditions/documentation
- Checks availability and verify ship dates.
- Increase order size by suggesting related items, explaining features, and checking customer’s buying history.
- Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
- Negotiates pricing and delivery with vendors when necessary.
- Works closely with Outside Sales in soliciting business, executing order transactions and maintaining superior customer service levels.
- Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing workload when possible, picking incoming phone calls, etc.)
- Maximizes gross margin by ensuring that we get paid for superior service, problem solving, and technical expertise.
- Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date.
- Other duties as assigned by Management.
Preferred Education/Experience:
- Bachelor’s Degree preferred.
- 1-3+ years’ experience in Customer Service-related Industry preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus.
In addition to competitive pay and all the benefits you’d expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy:
- A lasting career – Career paths are available in sales, management, and operations throughout the country
- Professional development and training
- Team oriented company culture where it’s called work for a reason but have fun in the process
- Join a local team with company backing