Location: Apex, NC
Category: Supply Chain/Operations
Employment Type: Permanent
Date Added: 02/06/2026
Customer Experience Manager
Purpose
Lead and manage the Supply Chain team which includes logistics, warehousing, procurement, planning, vendor scheduling, customer service, and quality management.
The Organization and Job Position
- We are a multinational company that provides an extensive range of coatings for flexible substrates.
- This position has a dual reporting role as part of the Global Operations Team and the local Management Team.
- The job holder must maintain effective relationships with the commercial team, customers, and functional teams within the organization.
Major Tasks and Responsibilities
- Lead all functions and staff to fulfill the purpose of the role.
- Use resources efficiently and optimize processes to achieve relevant KPIs.
- Ensure Vendor Scheduling, Logistics, and Customer Service teams update and maintain master data in SAP to provide accurate visibility for vendor schedulers and Customer Service.
- Ensure optimized stock levels (based on stock targets) and propose improvements.
- Continuously evaluate the performance of 3PL partners and make adjustments as needed.
- Proactively resolve quality issues arising from production or logistics processes.
- Act as an escalation point for sales regarding customer issues and resolve them promptly and efficiently.
- Develop meaningful relationships with customers to encourage trust and loyalty.
People Management & Leadership
- Lead employees in team-building, personal development, and commitment to company activities—instilling a healthy sense of urgency is essential.
- Promote a positive workplace atmosphere.
- Maintain proactive and cooperative relationships with business teams to ensure high-quality communication and service levels for Stahl customers.
Job Requirements
- Proven leadership experience in Supply Chain, Logistics, and/or Customer Service departments.
- Strong Microsoft Office skills, particularly in MS Excel and Power BI.
- Proactive mindset with the ability to identify potential bottlenecks and work toward solutions.
- Strong attention to detail and focus.
- Excellent communication and relationship-building skills.
- SAP experience required.
Education and Experience
10+ years of relevant management experience required.