Location: Henderson, NV
Category: Sales Professionals
Employment Type: Permanent
Customer Success Advocate (CSA)
Location: Henderson, NV
About Us: Our client is a leading technology company specializing in innovative automation solutions. We are seeking a proactive, customer-oriented professional with a passion for sales and a strong ability to build and maintain relationships. If you possess excellent communication and organizational skills, with a keen eye for detail, we want you on our team.
What You'll Do in the Role:
Customer Support:
- Assist with e-commerce inquiries via phone and email, providing technical
support for products.
- Address questions about order and shipment status, resolving customer
concerns promptly to maintain satisfaction and ensure repeat business.
- Help new customers or partners establish credit terms when requested.
Sales and Lead Generation:
- Seek new leads through various channels, including networking, cold calling, and
online research.
- Stay informed about industry trends, competitor activities, and potential
opportunities.
- Conduct product presentations and demos, highlighting the features and benefits
of our products.
- Prepare accurate and competitive quotes and proposals tailored to customer
needs.
- Schedule and engage in virtual meetings with prospects and customers to
discuss their requirements.
Collaboration and Coordination:
- Gain in-depth knowledge of products to effectively address customer
needs and queries.
- Provide necessary resources such as catalogs, manuals, software, etc., to assist
customers, and offer feedback for improvement.
- Work closely with marketing, product development, and customer service for
cohesive sales efforts.
- Update the collaboration board (Monday) for the Sales Team.
Trade Shows and Events:
- Represent at trade shows and industry events to promote products and
generate leads.
- Document and follow up on leads generated from trade shows.
- Maintain up-to-date records of sales activities, customer interactions, and
pipeline status in the CRM system (HubSpot).
- Keep track of inventory used for customer trials, testing, and educational
purposes.
Travel:
- This position may require travel up to 15% of the time.
What You'll Need for the Role:
Education and Experience:
- Bachelor’s degree in Business, Engineering, Sales, or a related field.
- Minimum of 1-3 years of experience in sales, customer service, or a related role.
- Experience in the technology or automation industry is a plus.
Skills and Attributes:
- Excellent communication and organizational skills.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proactive and self-motivated with a strong ability to build and maintain relationships.
- Detail-oriented with a keen eye for accuracy.
- Team player who can work effectively with cross-functional teams.
Benefits:
- Competitive salary within the range of $50,000 – $60,000.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities.
- Collaborative and innovative work environment.
- Opportunity to travel and represent the company at trade shows and industry events.
